- Return & Refund Policy
- Product Guarantees
- Retention Knob Sockets
- Spade Drill Holders
- Retention Knobs
Return & Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately. Call for a return authorization claim number. All claims MUST be made within 5 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.
PRODUCT GUARANTEES
Retention Knob Sockets
Retention Knob Sockets are guaranteed for life. If the Retention Knob Socket should break we will replace it free of charge. For replacements, call us at 800-322-7750 for a (RMA) Return Material Authorization Number. Make sure the RMA number is below the package label on the return package. Be sure to include proof of purchase in the package. Ship package to: J&M Machine Inc., 1234 High Street, Fairport Harbor, Ohio 44077. J&M Machine will replace the Socket free of charge.
Spade Drill Holders
Spade Drill Holders are guaranteed to out perform our competition or your money back. If you are unsatisfied with our Spade Drill Holder for any reason, please call us at 800-322-7750 for a (RMA) Return Material Authorization Number. Make sure the RMA number is below the package label on the return package. Be sure to include proof of purchase in the package. Ship package to: J&M Machine Inc., 1234 High Street, Fairport Harbor, Ohio 44077. You will receive a refund of your money.
Retention Knobs
Retention Knobs are guaranteed for 5 years against manufacturers' defects. If the Retention Knob should break, call us at 800-322-7750 for a (RMA) Return Material Authorization Number. Make sure the RMA number is below the package label on the return package. Be sure to include proof of purchase in the package. Ship the package: J&M Machine Inc., 1234 High Street, Fairport Harbor, Ohio 44077. We will replace the Retention Knob free of charge.